In Episode 10 of Surroundscapes Season 6, Ross Eberlin and Reza Mohammed introduce the Bluesound Professional Cloud, a new monitoring and control tool designed to make managing commercial audio systems easier and more efficient.
For integrators, the platform offers peace of mind and reduced downtime by allowing them to monitor and manage installations remotely—from anywhere in the world. Whether it’s restarting a player, recalling a preset, or adjusting volume levels, the Bluesound Professional Cloud gives users the ability to respond to issues instantly without needing to be on site.
Ross and Reza share real-world examples of how integrators are using the tool to improve service and reliability. In one case, a technician was notified of a brief power outage and resolved the issue before the client even noticed. In another instance, the system’s granular per-speaker monitoring helped identify and address performance inconsistencies across zones.
Beyond convenience, the platform also creates opportunities for recurring revenue, as integrators can offer ongoing monitoring as part of a managed service package. With built-in alert notifications, diagnostic data, and full command functionality, the Bluesound Professional Cloud makes it simple to deliver better customer support while reducing travel time and costs.
Visit surroundscapes.bluesoundprofessional.com to follow every episode of the Surroundscapes podcast and dive deeper into the world of commercial AV.
